How Secret Filming Revealed a Multi-Million Pound Timeshare Fraud
Prosecutors have labeled it as a major frauds of its kind in the United Kingdom.
Altogether 14 people have been found guilty for their role in a £28m scheme to defraud over 3,500 timeshare owners.
The affected individuals were desperate to exit decades-old holiday ownership agreements and sought out support.
Most were in the age range of 60 and 80. In excess of 500 of them lost more than £10,000, and one individual handed over over £80,000.
Those affected were faced intense presentations lasting up to six hours. They were financially worse off, owning worthless fake "rewards" and still trapped in high-priced holiday ownership agreements they frequently were unable to use.
The Company Central to the Deception
The business at the heart of the fraud was the organization in question. They accepted customers' funds to fund the owners' opulent standard of living of exclusive education, millionaire mansions and personal aircraft.
The leader at the top of the firm, the main defendant, was handed a 90-month prison term in January for conspiracy to defraud.
In the latest development, his spouse one of the co-defendants was one of the final three to hear their sentences.
She received a 24-month suspended prison term at Southwark Crown Court after confessing to illegal fund handling.
It has been a long time coming and represents a major victory for the people who spoke out, the law enforcement and the Crown.
How the Investigation Started
I first heard about SMT was in the mid-2016. I was working in the investigations unit of a media outlet, producing documentary features.
A friend pointed out that his mother had taken over the ownership of a holiday property in a European resort and, after long-term use, had started seeking to terminate the contract.
It should be noted how widespread timeshares had evolved with British holidaymakers in the 1980s and 1990s.
Timeshares enabled people to use the same accommodation each season, or swap their weeks with additional holders who had apartments in other resorts. Roughly 600,000 holiday enthusiasts seized that opportunity.
The initial boom was linked to a lot of reports about dishonest operators mis-selling units. They were regularly featured on public interest broadcasts.
The common vacation property deal locked buyers for decades.
By 2016, those holders who had used their guaranteed place in the resort for 20 or 30 years were getting older, and a large proportion were attempting to wave goodbye to their timeshares.
Some had declining mobility and couldn't get to their properties. Some just believed they'd enjoyed sufficient use from them. And others had deceased, in frequent situations leaving their loved ones to take over the contracts - plus their regular contributions and maintenance fees.
The Undercover Operation Develops
This was the situation the friend's mum had been placed. She looked online for options and came across the company, a business whose website promised to get her out of her agreement.
But, having submitted funds and booked a meeting with them, her family became suspicious.
Additional investigation revealed many victims claiming they had handed over cash and got nothing out of it. In fact, they had been left out of pocket. Significant sums.
The reporting group started looking into what was going on. It was rapidly apparent that there were some shady characters active in the timeshare resale sector.
An attorney had numerous client reports preparing to take action against SMT.
We spoke to clients who had dealt with the organization and they collectively described identical situations. They believed the company would acquire their investment away from them but when they participated in a session (for which they submitted funds initially) they were advised there was no re-sale value.
Instead, they were encouraged - actually compelled - to invest additional funds investing in "the firm's incentive scheme", associated with the business's umbrella group, Monster Travel.
What exactly these were was somewhat vague. They seemed similar to a form of credit, offering discount travel and benefits and shopping deals.
And they were reportedly "transferable with additional holders, eventually.
Investing money up front now would produce an eventual payoff that would offset the firm's costs and allow the property owner in profit, liberated eventually from their troublesome contract.
Too good to be true? Indeed, it was.
A 'Deceptive Scam'
Assuming these reports were correct, this was a massive scam.
It's what is called a "misleading sales."
An operator - specifically the organization - "attracts the customer by advertising a specific service only to then claim it is unavailable, steering the individual to another, inferior option.
That's illegal. Equipped with all the evidence we had assembled, we argued to covertly record one of the organization's sessions.
This takes commitment, energy, and clear arguments for why this is the sole method to gather the data needed to demonstrate illegal activity.
With approval secured, our limited crew set up a meeting with one of the organization's staff in the English town.
Posing as a potential client hoping to assist his parent released from her timeshare contract|holiday ownership agreement